Refund policy

1. Scope and acceptance

This No Refund Policy applies to purchases made for EduMonk programmes and related digital services offered by PRAGYASHAL PRIVATE LIMITED through edumonk.in or an authorised payment link.

By completing payment, you confirm that you reviewed the relevant Programme Page, the standard offer of ₹3,150 / 2 Months / 30 Hours, the syllabus, prerequisites, delivery format, technical requirements and this policy. This policy forms part of our Terms and Conditions.

2. Nature of the digital service

A Certificate of Specialisation is a digital educational service. After a successful purchase, we may reserve your place, create records, provision an External LMS account, release Learning Materials, enable assessments, allocate support resources and begin the programme-access period.

These steps have immediate operational value and can expose consumable digital content. For that reason, there is no automatic trial or change-of-mind refund. The limited 72-hour discretionary cooling-period review in Section 5, a specific written offer and applicable law are the exceptions.

3. General no-refund rule

Except for the limited cases in Section 5 or where applicable law requires a remedy, fees are non-refundable and non-cancellable after payment confirmation. This applies whether or not you log in, begin, complete or earn the Certificate.

Stopping participation, losing interest, missing communications or choosing not to use available access does not cancel the purchase or create a credit. Failure to meet completion or academic-integrity requirements also does not create a refund entitlement.

4. Situations that are not refundable

The following are ordinarily not grounds for a cash refund:

• change of mind, accidental selection of a Programme where the checkout clearly identified it, or finding another provider or lower price;
• lack of time, schedule changes, travel, employment, examinations, personal circumstances or failure to complete within the stated 2 Months;
• not reviewing or meeting disclosed prerequisites, language, device, browser, internet, software, cloud-credit or tool requirements;
• not accessing the account, failing to follow access instructions or using an incorrect email address that can reasonably be corrected;
• dissatisfaction based only on preference, pace or style after the delivered Programme materially matches its published description;
• failure to pass an assessment, submit projects, meet integrity rules or qualify for the Certificate;
• temporary maintenance, a short-lived outage or an access issue that we or the External LMS can reasonably remedy;
• account restriction or Certificate action resulting from fraud, credential sharing, plagiarism, abuse or another material breach of the Terms;
• a promotion, discount, bundle or price change introduced before or after your purchase;
• optional third-party software, hardware, internet, banking or cloud costs not stated as included; or
• an expectation of employment, admission, promotion, salary improvement or another result that EduMonk did not expressly guarantee.

5. 72-hour cooling-period review and limited exceptions

We will review a request where credible information indicates one of the following:

1. Discretionary 72-hour cooling period: the Learner submits a written refund request within 72 hours of the successful payment timestamp, provides a valid reason and supplies the information reasonably needed to assess it. The Institute decides each request case by case and may approve or decline it at its own discretion, subject to applicable law. If approved, a full or proportionate refund may be initiated to the original payment method.
2. Duplicate payment: the same Learner and Programme were charged more than once for the same intended order.
3. Payment captured without enrolment: money was successfully debited, no usable enrolment was created and we cannot reconcile or restore the order within a reasonable period after notice.
4. Unauthorised transaction: the payment was genuinely unauthorised, subject to identity, bank and payment-processor investigation.
5. EduMonk cancellation: we cancel or permanently discontinue the purchased Programme before providing substantial access and do not provide a reasonably equivalent alternative you accept.
6. Material access failure caused by us: a persistent technical problem solely within our reasonable control prevents meaningful access and remains unresolved after you provide the required information and allow a reasonable remediation opportunity.
7. Incorrect transaction amount: a demonstrable system error charged more than the final amount you expressly authorised at checkout.
8. Mandatory legal remedy: a refund, reversal or other remedy is required under applicable consumer law or a binding order of a competent authority.

6. How to request an exception review

For a cooling-period request, email support@edumonk.in within 72 hours of successful payment. For duplicate payments, failed enrolment, unauthorised transactions or another operational exception, contact us promptly and ordinarily within 7 calendar days after the payment or after you first discover the issue. These operational request periods do not shorten a longer non-waivable period provided by law.

Use the subject “Refund Review Request” and include:

• the Learner's full name and registered email or mobile number;
• the Certificate of Specialisation purchased;
• order, payment or transaction ID and date;
• the amount and payment method category;
• a concise explanation of the qualifying issue;
• screenshots, bank confirmation or error details needed to verify it; and
• steps already taken with EduMonk, the payment provider or your bank.

For your security, never email your full card number, CVV, UPI PIN, banking password or one-time password. We may ask for additional non-sensitive information to verify identity, prevent fraud or trace the transaction.

7. Review process and available remedies

We will acknowledge a consumer grievance within the time required by applicable law and investigate using our enrolment, access and payment records and information available from the payment provider. Please cooperate with reasonable troubleshooting and allow us an appropriate opportunity to restore the purchased service.

Depending on the verified issue, a remedy may include:

• activating or restoring the original enrolment;
• correcting the learner email, account mapping or payment status;
• extending access by time materially lost because of a verified EduMonk failure;
• moving the enrolment to a reasonably equivalent delivery instance with your agreement;
• reversing a duplicate or excess charge;
• providing a programme credit where you expressly accept it; or
• approving a full or proportionate cash refund where the facts and law require it.

We aim to communicate the outcome with reasons. Nothing in this policy permits us to force a substitute remedy where applicable law requires a refund.

8. Timing and method of an approved reversal

An approved refund or reversal will ordinarily be initiated to the original payment method. We may need to verify the destination where the original method is unavailable, subject to fraud-prevention and payment-provider requirements.

We aim to initiate an approved reversal within 7–10 business days after approval and receipt of all required information. Your bank, card network, UPI provider or payment processor controls the final posting time, which may take longer. Processor convenience fees, foreign-exchange differences or bank charges are recoverable only where applicable law or the processor's rules require it.

If an amount appears as debited but our records show a failed transaction, first allow the bank's automatic reversal window. We will help provide transaction status information, but the bank or payment provider is responsible for its settlement process.

9. Programme transfers, substitutions and credits

Programme transfers, learner substitutions, pauses and credits are not an entitlement and are not cash refunds. Before substantial access is provided, we may consider a one-time transfer to another available Certificate of Specialisation at our discretion, subject to identity, price, seat, prerequisite and administrative requirements.

An approved credit or transfer has no cash value, cannot be resold and may have a stated use period. If the replacement costs more, you must pay the difference; if it costs less, the difference is not automatically refundable.

10. Chargebacks, payment disputes and fraud

Please contact us before filing a payment dispute so we can trace the order and attempt resolution. This does not prevent you from using a lawful bank or consumer remedy.

If a chargeback is raised, we may provide the bank or processor with order confirmation, consent, access, communication and usage records reasonably necessary to respond. We may temporarily restrict the related enrolment while the payment is reversed or disputed. Fraudulent chargebacks, forged evidence and false claims may result in termination and referral to the appropriate provider or authority.

11. Cancellation or material change by EduMonk

If we cancel a paid Programme before substantial access begins, we will ordinarily offer your choice of a reasonably equivalent rescheduled or replacement Programme, a usable credit, or reversal of the amount paid for the undelivered Programme, subject to applicable law.

A reasonable update to instructors, tools, examples, lesson order, assessment format or schedule that preserves the core published learning outcomes is not a cancellation. If a change materially reduces the purchased service, contact us so we can assess an appropriate remedy.

12. Mandatory consumer rights

A “no refund” rule does not permit EduMonk to charge for a service it does not provide, misdescribe a Programme, engage in an unfair trade practice or deny a remedy ordered by a competent authority. Eligible consumers may use the National Consumer Helpline or approach a Consumer Disputes Redressal Commission where applicable.

13. Policy changes, grievance contact and related terms

We may update this policy for future purchases to reflect changes in law, payment systems or the Services. The version accepted at checkout governs your purchase unless a later change is required by law or is more favourable to you. The effective date appears at the top of this page.

Payment grievance contact

Grievance Officer / Learner Support
PRAGYASHAL PRIVATE LIMITED
EduMonk · edumonk.in
support@edumonk.in

Please also review the Terms and Conditions and Privacy Policy.